2021 Nevada MGMA Annual Conference: Resilient & Re-Energized Healthcare
August 25-27, 2021
Palace Station, Las Vegas, NV
Exhibit Booths and Sponsorships are NOW OPEN for registration!
Keynote Series Presented By:
The Ritz Carlton Leadership Center
The Ritz-Carlton Leadership Center will be presenting a best practices for service excellence in healthcare Keynote Series.
Explore the award-winning business practices of The Ritz-Carlton and you will discover how a service excellence culture results in a patient-centric environment, through engaged employees. You will be guided through The Ritz-Carlton Gold Standards, the foundation of their iconic, global brand. You will also visit their key processes such as on-boarding, employee empowerment, and patient empowerment that lead to service excellence and sustainable success.
By understanding the proven strategies of The Ritz-Carlton, you will collect new insights that can be applied to your healthcare organization.
- Creating an Exceptional Patient Experience
- Memorable Customer Service
Pre-Conference Session - $25 attendance fee
Presented by: Jessica Ellis-Wilson, CMPE
Principal, Practical Management
Healthcare moves at a lightning pace. Successful leaders can adapt quickly to steer their organization through the currents of change. Neuroscience shows that exposure to improvisation and other creative imagination exercises increases adaptability, improves creative thinking, and breaks people out of old habits and learned behaviors! Both courses contain a basic introduction to the art of improvisation. Improv Leadership shows how participants can apply its principles to become stronger leaders and build a culture of innovation and agility. Course work includes games and exercises exploring awareness, relaxation, observation, the senses, voice, and physicality. Students should dress comfortably and be prepared to move, because anything can happen in improv! Students are encouraged to bring any and all questions regarding all aspects of improvisation and its application in leadership.